Full Time Emergency Room Lead Registration Clerk

Position Summary

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co‑workers by utilizing excellent, in‑depth knowledge of company policies and procedures and insurance. Registration Leads are registration leaders with accountability and responsibility for the facility’s registration department. A registration lead is expected to set the example for the registration department with professionalism, punctuality, teamwork, attention to detail, and initiative in ensuring the department runs smoothly and all processes are being followed.

Role Qualifications

Must partner with clinical and management team to provide patients and their families with excellent service.

Responsibilities

• Follows all guidelines set forth in the Registration Clerk job description.
• Works with management to schedule orientation for all clerks.
• Works with management to conduct training and shadow sessions with new and existing employees on how to effectively perform their job.
• Reviews chart audits to determine trends, identify employees/areas where more training is needed.
• Completes reports that document job performances of all clerks at the assigned facility and submits them to the Registration Manager and Registration Director.
• Submits the initial completed schedule to the Registration Manager with no open shifts and all weekend requirements met for all staff.
• If unable to fill certain shifts, the Registration Lead is responsible for covering the shift.
• Required to work two scheduled weekend shifts per month (does not include weekend on‑call rotations).
• Ensures employees are performing job duties according to training and works with management to facilitate additional training as needed.
• Creates and maintains the registration schedule.
• Participates in the monthly on‑call rotation as needed, receiving the approved hourly on‑call rate for on‑call hours.
• Signs up for a total of 60 on‑call hours per month and must be available to be called in anytime during on‑call hours.
• Required to attend occasional/quarterly in‑person meetings at the corporate office.
• Ensures binders, logs, forms, etc., are up to date and current.
• Performs other related duties as assigned.

Essential Skills and Experience

• Current American Heart Association BLS certification.
• Basic typing and computer proficiency.
• Detail‑oriented with exceptional interpersonal communication skills.
• Strong team player with effective time‑management abilities to organize and manage multiple priorities.
• Commitment to company values and ability to work independently and with the public in a high‑pressure environment while maintaining excellent customer service.
• Flexibility with schedule, including day, evening, and weekend hours as needed; ability to work odd hours when training cannot be handled during regular office hours.
• Basic math skills and accurate processing of money transactions.
• Experience with office equipment: multi‑functional printer/copier/fax, multi‑line phone system, calculator.
• Strong critical‑thinking and analytical skills.
• Customer service experience in the medical field.
• Ability to troubleshoot equipment errors.
• Excellent reading comprehension skills, as the majority of communication is by email.
• Confident and assertive manner, yet approachable.
• Discreet with a proven record of confidentiality.

Physical Demands and Work Environment

• Occasionally required to use hands to finger, handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear.
• Occasionally lift and/or move up to 50 pounds.
• Vision requirements include distance, color, peripheral, close, depth perception, and the ability to adjust focus.
• Must be able to perform CPR and maintain current BLS certification.
• May be exposed to some chemical hazards as described in material safety data sheets and in accordance with OSHA standards.
• Noise level in the work environment is usually minimal.

Schedule

• Two scheduled weekend shifts per month (excluding weekend on‑call rotations).
• Monthly on‑call rotation with an approved hourly on‑call rate.
• Required to sign up for a total of 60 on‑call hours per month and be reachable at any time during on‑call hours.
• Occasional/quarterly in‑person meetings at the corporate office.
• Flexibility to work day, evening, and weekend hours, as well as odd hours when necessary for training.