Registration Clerk - Emergency Services - Full Time

About the role

The Registration Clerk at Guthrie helps create a welcoming experience for patients by guiding them through the registration process with compassion, accuracy, and exceptional customer service.

Responsibilities

• Fulfills all patient access functions in the Emergency Department (ED).
• Supports all patient and family care and needs, often serving as the first point of contact.
• Creates patient encounters in the EHR for ED, radiology, and outpatient patients.
• Performs all functions related to the integrity of the EHR, such as obtaining general consent for treatment, creating unknown encounters, merging records, scanning, and preparing trauma packets.
• Participates in daily auditing of registration processes.
• Manages incoming and outgoing telephone calls, Vocera calls, and Nurse call system.
• Collects co-pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
• Performs the function of the Health Information Management department after hours.
• Participates in ED staff meetings and ED Shared Governance.

Requirements

• High School Diploma or equivalent is required.
• One year experience preferred in a position requiring frequent and direct in-person customer contact.
• Experience in a role that requires: strong organizational skills, excellent verbal communication skills, frequent keyboarding, and exceptional attention to detail.

Qualifications

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options.
• Employee Assistance Program – Confidential support for personal and professional well-being.
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage.
• PTO Starts on Day 1 – PTO accrual begins immediately.
• Friendly, Inclusive Work Family – Be part of a team that feels like home.
• Guthrie is consistently recognized as a Top Healthcare Employer, including being recognized as Best Places to Work, America's Greatest Workplaces in Healthcare, America's Best-In-State Employers (PA), Forbes America's Best Employers for Healthcare Professionals, and Forbes America's Best Employers for Women.

Skills

• Strong organizational skills.
• Excellent verbal communication skills.
• Frequent keyboarding.
• Exceptional attention to detail.

Benefits

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options.
• Employee Assistance Program – Confidential support for personal and professional well-being.
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage.
• PTO Starts on Day 1 – PTO accrual begins immediately.
• Friendly, Inclusive Work Family – Be part of a team that feels like home.

Pay

• Not specified.

Schedule

• Full Time, Day Shift, 3 - 12 Hr. Shifts 7AM-7PM.