Full Time Dispensary Associate - Mayflower Dispensary (Worcester)

About the role

The Dispensary Associate reports directly to the Dispensary Manager, Retail Operations, and is responsible for assisting in all daily operations of a Dispensary. This position is part of a patient-centric team and aims to achieve iAnthus company initiatives.

Responsibilities

• Policies, Procedures & Daily Operations:
  • Engage and educate patients in a positive manner
  • Absorb and complete patient intake forms accurately
  • Qualify patients for iAnthus's Verified Financial Hardship (VFH) program
  • Maintain compliance with all local and state regulations
  • Perform general office work, such as filing records, operating copy machines, and using email
  • Provide feedback to General and Assistant Managers on a timely basis
  • Maintain proper recordkeeping, including patient intake forms, cash handling records, chain of custody documents, and waste disposal logs
  • Attend one-minute meetings at the start of every shift to ensure uniformity in message and goals
  • Deliver excellent, and compassionate patient services
  • Participate in monthly product inventory reviews
• Training & Development:
  • Ensure all patients are greeted with a helpful, pleasant, and compassionate attitude
  • Be proficient in HIPAA and confidentiality requirements
  • Be proficient in inventory management and point of sale platform and DPH Virtual Gateway system
  • Stay current on product knowledge and proper dosage
  • Ensure all team members maintain current iAnthus policies and procedures as well as all state and local laws and regulations
  • Review and update patient educational materials
  • Participate in quarterly team meetings
• Driving Business/Sales:
  • Review sales daily and best practices to achieve goals
  • Train on patient services, including patient intake, product knowledge, and proper dosage
  • Attend one-minute meetings at the start of every shift to ensure consistency in message and goals
  • Deliver excellent, and compassionate patient services
• Company Culture:
  • Act as an iAnthus brand ambassador and represent the brand appropriately
  • Build relationships with community leaders and trust from neighbors
  • Follow and implement iAnthus's core values, including respect, diversity, sustainability, research, and service
  • Ensure adherence to iAnthus's cultural principles
  • Maintain Dispensary aesthetics according to iAnthus brand, including music selection and daily Dispensary cleanliness
  • Participate and embrace a highly motivated team environment
  • Implement brand sales marketing strategies

Qualifications and Education

• Must be at least 21 years old, have a valid driver’s license, and reliable transportation
• Experience in retail, hospitality, or patient services, preferred
• Flexible schedule (nights and/or weekends) required
• Excellent verbal and written communication skills, along with basic math skills
• Computer literate – POS experience is desirable
• High school graduate
• Pass a criminal background check as it pertains to NYS guidelines

Physical and Environmental Requirements

• Ability to work a minimum of 8 hours a day and rotating shifts
• Flexible schedule availability including nights, weekends, and holidays
• Ability to lift, push, and pull 50 pounds
• Ability to sit, squat, bend, and kneel repetitively throughout a work day
• Ability to stand for extended periods of time
• Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs
• Ability and willingness to work in the following conditions: General office environment, extended computer usage, extended phone usage including teleconferences, and work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise