Dispensary Associate Full-Time - Mayflower (Allston)

About the role

This Full-Time Dispensary Associate position is located at our Mayflower Dispensary in Allston, MA.

Professional Competencies

• Positive attitude
• Exceptional attention to detail and organized
• Strong interpersonal and teamwork skillset
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits

• 12 days of Paid Time Off
• 10 Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short-Term Disability and Life Insurance
• Wellness Program
• Employee Assistance Program
• Product Discounts
• Ability to work in a growing company where your talents and skills can have a positive impact

Responsibilities

• Policies, Procedures & Daily Operations
• Engage and educate patients in a positive manner
• Affirm patient intake forms are accurate and complete
• Afford patients for our Verified Financial Hardship (VFH) program
• Maintain compliance with all local and state regulations
• Perform general office work, such as filing records, operating copy machines, and using email
• Provide Dispensary General and Assistant Managers with patient feedback on a timely basis
• Maintain proper recordkeeping such as patient intake forms, cash handling records, chain of custody documents and waste disposal logs
• Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals
• Consistently deliver excellent, and compassionate patient services
• Participate in monthly product inventory review
• Training & Development
• Ensure that all patients are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience
• Proficient on HIPAA and confidentiality requirements
• Proficient in inventory management and point of sale platform and DPH Virtual Gateway system
• Current on product knowledge and proper dosage
• Ensuring that all team members are maintaining current iAnthus policies and procedures as well as all state and local laws and regulations
• Reviewing and updating patient educational materials
• Participating in quarterly team meetings
• Driving Business/Sales
• Reviewing sales daily and best practices to achieve goals, with team members
• Trained on patient services, including patient intake, product knowledge and proper dosage
• Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals
• Delivering excellent, and compassionate patient services
• Company Culture
• Being an iAnthus brand ambassador and representing the brand appropriately
• Building relationships with community leaders and trust from our neighbors
• Following and implementing iAnthus’s core values, including respect, diversity, sustainability, research and service
• Ensuring adherence to iAnthus’s cultural principles
• Maintaining Dispensary aesthetic according to iAnthus brand, including music selection and daily Dispensary cleanliness
• Participating and embracing a highly motivated team environment
• Implementing brand sales marketing strategies

Qualifications and Education

• Must be at least 21 years old, have a valid driver’s license and reliable transportation
• Experience in retail, hospitality or patient services, preferred
• Must be able to work a flexible schedule (nights and/or weekends)
• Excellent verbal and written communication skills, along with basic math skills
• Participates and embraces a highly motivated team environment
• Experience in a fast paced, high transaction environment, preferred
• Strong organizational and decision-making skills
• Must be computer literate – POS experience is desirable
• High school graduate
• Experience in retail, hospitality or patient services, preferred.
• Excellent verbal and written communication skills
• Basic math skills.
• Ability to work in a team environment
• Experienced in a fast paced, high transaction environment.
• Having good organizational skills.
• Having decision making skills.
• Being analytical.
• Being detail oriented.
• Being proactive.
• Green Flower and/or Ganjier Certificate preferred.

Physical and Environmental Requirements

• Ability to work a minimum of 8 hours a day and rotating shifts;
• Flexible schedule availability including nights, weekends and holidays;
• Ability to lift, push, and pull 50 pounds;
• Ability to sit, squat, bend, and kneel repetitively throughout a work day;
• Ability to stand for extended periods of time;
• Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;
• Ability and willingness to work in the following conditions: - General office environment;
• Extended computer usage;
• Extended phone usage including teleconferences, and
• Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.