Dispensary Associate, Full-Time - Mayflower (Lowell)

Purpose

iAnthus is a multi-state operator dedicated to providing premium-quality medicinal and adult-use cannabis products. The company aims to empower individuals to lead healthier, happier lives through access to these products.

About the Role

The Dispensary Associate reports directly to the Dispensary Manager, Retail Operations. This position involves assisting in all daily operations of a dispensary, working in a patient-centric team, and contributing to iAnthus company initiatives.

Responsibilities

• Engage and educate patients in a positive manner
• Absorb and complete patient intake forms accurately and completely
• Assist in qualifying patients for the Verified Financial Hardship (VFH) program
• Maintain compliance with all local and state regulations
• Perform general office tasks such as filing records, operating copy machines, and using email
• Provide feedback to Dispensary General and Assistant Managers on a timely basis
• Maintain proper recordkeeping including patient intake forms, cash handling records, chain of custody documents, and waste disposal logs
• Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals
• Deliver excellent and compassionate patient services
• Conduct monthly product inventory reviews
• Ensure all patients are greeted with a helpful, pleasant, and compassionate attitude
• Proficient in HIPAA and confidentiality requirements
• Proficient in inventory management and point of sale platform and DPH Virtual Gateway system
• Current on product knowledge and proper dosage
• Ensure all team members maintain current iAnthus policies and procedures as well as all state and local laws and regulations
• Review and update patient educational materials
• Participate in quarterly team meetings
• Review and discuss sales daily and best practices to achieve goals with team members
• Trained on patient services, including patient intake, product knowledge, and proper dosage
• Participate in one-minute meetings at the start of every shift to ensure consistency in message and goals
• Deliver excellent and compassionate patient services
• Represent the iAnthus brand appropriately
• Build relationships with community leaders and trust from neighbors
• Follow and implement iAnthus’s core values, including respect, diversity, sustainability, research, and service
• Maintain the dispensary’s aesthetic according to iAnthus brand, including music selection and daily dispensary cleanliness
• Implement brand sales marketing strategies

Qualifications and Education

• Must be at least 21 years old, have a valid driver’s license, and reliable transportation
• Experience in retail, hospitality, or patient services, preferred
• Flexible schedule availability including nights, weekends, and holidays
• Excellent verbal and written communication skills, along with basic math skills
• Computer literate – POS experience is desirable
• High school graduate
• Ability to pass a criminal background check as it pertains to NYS guidelines

Starting Pay Rate

$18/hr

Benefits

• 12 days of Paid Time Off
• Ten Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short-Term Disability and Life Insurance
• Wellness Program
• Employee Assistance Program
• Product Discounts
• Ability to work in a growing company where your talents and skills can have a positive impact