Full Time Customer Service Representative

OTHR$23.16/hrFull-time

Operate a multiline phone system to answer all incoming phone calls and provide accurate information regarding all CDTA services, fares, and programs.
Provide excellent customer services by using proper phone etiquette, and appropriate greeting and closing statements.
Comply with operating policies and procedures as stated in the CDTA Handbook as well as the Call Center Operations Manual.
Utilize trip planning and other available software to provide accurate information.
Record all comments customers wish to file using the HASTUS Customer Comment database, this includes compliments and complaints.
Receive reservation requests using multiple different software programs. Follow procedures for verifying trip information before saving record.
Process all trip cancelations.
Maintain confidentiality and abide by all HIPPA requirements pertaining to consumers information.
Transfer calls to appropriate departments

A High School Diploma or Equivalent
Exceptional customer service skills with a minimum of one year experience in a customer service role.
Call center experience preferred.
Must be familiar with the Capital District and be able to read and process information on a map.
Ability to multitask, navigate, and successfully use Microsoft Office such as Word, Excel Outlook, many different types of specific software programs, as well as internet-based programs.
Excellent communication with the ability to deescalate angry customers and work with individuals with disabilities and seniors.
Bilingual highly desirable.
Must be able to work the following shift: 10:00 am - 6:30 pm

CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

Salary Range: Start at $23.16/hour Top Rate at $24.38/hour

Must be able to work the following shift: 10:00 am - 6:30 pm

The days off will either be Tuesday/Wednesday or Thursday/Friday.

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