Full Time Customer Service Manager

About the role

Location: Cub Foods Sun Ray. Reports to: Assistant Store Director / Store Director. Classification: Union.

Responsibilities

• Ensure every customer leaves the store with a positive and satisfying experience
• Monitor employee behavior to ensure customer satisfaction with all transactions
• Communicate with Management to achieve optimal service levels—no long lines
• Create and manage a weekly schedule for a diverse group of employees
• Train and develop future Head Customer Service Managers
• Assist with interviewing and hiring new employees
• Sell Money Orders, Money Grams, and Lottery tickets
• Help maintain a clean and safe store
• Work with the team on all tasks necessary to have an awesome department

Requirements

• Friendly and outgoing, promotes customer service for the entire team
• Experience working on the front end (2‑3 years preferred)
• May have bookkeeping knowledge
• Knows about customer relations, protocols, and good work plans
• Motivated to grow their career and continue learning
• To really make an impression, mention Jerry’s University, DMA, RMC, PIT Certification on your resume
• Physical requirements: frequent lifting/carrying up to 50 lbs., pushing/pulling to 20 force lbs., reaching, standing, turning; occasional lifting/carrying over 50 lbs., squatting, stooping/bending, walking; equipment operation includes scanner, register, check approval machine, coupon machine (frequent) and calculator (occasional); mental demands include judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Benefits

• Store Discount
• Paid Time Off
• Health Insurance
• Vision / Dental Insurance
• Employee Assistance Programs
• 401K
• Flexible Schedule

Pay

$33.77 per hour

Schedule

Sunday – Saturday, varied hours