Full Time Customer Service Specialist

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via email, chat, and phone.
• Aid customers with order status, product questions, returns, exchanges, and general inquiries.
• Resolve customer concerns efficiently and escalate complex issues to Customer Service Lead.
• Identify recurring issues or feedback trends and communicate them to Customer Service Lead and Operations Manager.
• Uphold brand voice and tone standards across all customer communications.
• Process, inspect and put away returned merchandise.
• Greet and assist in-store customers with a friendly, helpful demeanor.
• Provide product knowledge and guidance to help customers find solutions that meet their needs.
• Process point-of-sale transactions including sales, returns, and exchanges accurately.
• Support visual merchandising, restocking, and maintaining a clean and organized store environment.
• Assist with in-store events, promotions, and seasonal displays as needed.
• Collaborate with Retail Lead to ensure smooth day-to-day retail operations.
• Represent Gardenheir’s values and brand standards in every customer interaction.
• Support fulfillment and warehouse operations when needed.
• Stay informed on current products, promotions, and company policies.
• Contribute to a positive, collaborative team culture.

Qualifications

• 2+ years of experience in customer service, retail, or a related role.
• Excellent written and verbal communication skills.
• Comfort working in both digital and in-person customer-facing environments.
• Strong problem-solving skills and a patient, positive attitude.
• Basic proficiency with computers, email, and point-of-sale systems.
• Ability to work weekends and holidays.

About the role

The Customer Service Specialist will support Gardenheir’s customer service efforts across both our online and in-store channels. This role is responsible for delivering a warm, knowledgeable, and consistent customer experience — whether responding to digital inquiries or assisting shoppers on the retail floor. The ideal candidate is a natural communicator who thrives in a people-first environment and takes pride in representing our brand with care and professionalism. This role will report directly to the Operations Manager.

Benefits

• Competitive hourly compensation.
• Paid time off and vacation policy.
• 401K with up to 6% employer matching contribution.
• Healthcare reimbursement.
• Employee discounts.
• A welcoming, community-oriented team culture.

Pay

$27-$30 based on relevant experience and qualifications.

Schedule

Scheduling may vary based on business needs, including peak seasons.

What We Offer

• Opportunities to grow with a passionate, purpose-driven company.

About Gardenheir

Founded in 2021, Gardenheir.com has quickly become the go-to resource for high quality garden tools, apparel and home. We are a growing diverse team of artists, designers, and of course, gardeners. Learn more about us below. We are a queer company that champions a creative, inclusive and collaborative environment.