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Jobs · Customer Service · Florida

Full-Time Customer Service Coordinator - Longwood, FL

Trustco Bank · Longwood, FL · 2 wk ago
Customer ServiceFull-time

About the role

The Customer Service Coordinator plays a crucial role in ensuring a positive customer experience. Reporting to the Customer Service Supervisor, this position does not involve supervisory duties.

Responsibilities

  • Promptly assist customer needs by responding to inbound calls and providing service information.
  • Walk customers through navigating Trustco’s online banking platform.
  • Process any account inquiries and recommend applicable bank services.
  • Facilitate and handle all PIN/password reset tickets, stop payments, and ACH disputes.
  • Assist with Zelle transaction releases and account suspensions.
  • Conduct debt card research, transactional inquiries, and account activations.
  • Aid internal departments with customer research, verifications, and follow-ups.

Qualifications

  • High School Diploma or equivalent.
  • Proven prior customer service experience and/or call center experience required.
  • Strong verbal and written communication skills.
  • Strong listening skills and attention to detail.
  • Strong organizational skills with the ability to manage multiple priorities under tight deadlines.
  • Ability to work independently and collaboratively within a team.
  • Fluent in English; bilingual a plus.

Additional Abilities

  • Access to reliable transportation.

Schedule & Benefits

  • Full-time position with hours aligned to department operations: Monday through Friday: 8:00 AM – 8:00 PM Saturday: 8:00 AM – 5:00 PM Sunday: Closed.
  • Flexibility for evenings and weekends as needed.
  • Comprehensive medical, dental, and vision insurance coverage.
  • Competitive PTO plus 11 paid federal holidays.
  • 401K plans with employer match.
  • Tuition Assistance Program reduces fees and rates on exclusive loan products.

Why Join Us?

We are committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: hiring, placement, upgrading, transfer, demotion or promotion recruitment, advertising or solicitation for employment treatment during employment rates of pay or other forms of compensation selection for training, including apprenticeship layoffs or terminations.

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