Customer Service Coordinator - Full Time

Description

Position:** Customer Service Coordinator
Department:** Donated Goods Retail
Reports to:** Store Manager
Status:** Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
**Summary**
Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.

Duties and Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise.
• Met or exceed sales goals on a consistent basis.
• Represent Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
• Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Affords assistance in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
• Affords assistance in supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
• Performs opening and closing of the store as assigned by the manager.
• Participates in interviewing candidate for entry level retail roles.
• Contributes input to and assists in administering associate evaluations.
• Be backup to Customer Service Manager as needed.
• Affords assistance in ensuring and enforcing compliance with all asset protection policies and procedures.
• Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Supports and promotes organizational programs and special events as required.
• Performs any other assignments designated by management team.
• Promotes an environment of workplace safety.
• Affords assurance that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.

Qualifications

• Education and Experience: High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience preferred. POS and basic computer experience preferred.
• Skills/Abilities/Qualifications: Must be able to work in an open warehouse environment being exposed to various weather and temperatures. Must exhibit a high level of integrity and business ethics. Meet qualitative and quantitative performance standards as established by the company. Must be able to continuously perform repetitive work at a set pace. Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write. Must have basic math skills. Must be able to work a flexible schedule to include weekends and evenings. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Benefits

Goodwill Keystone Area is an Equal Opportu ity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.