Full-Time Community Banker

About the role

We are seeking a Community Banker to join our team at the Ulster Branch. In this role, you will play a key part in delivering exceptional customer service, supporting daily banking operations, and building meaningful relationships with our customers. You will assist customers with account inquiries, process transactions, and promote banking services. You will also take the time to understand each customer’s financial needs and provide personalized banking solutions that support their goals.

At Rondout Savings Bank, the Community Banker role is designed to support your growth. Through our Community Banker model, you will have opportunities for continued learning, hands-on experience, and professional development. As you expand your knowledge and take on increased responsibilities, there is potential for career advancement and increased compensation.

Responsibilities

• Strict adherence to audit controls, maintaining required logs, outgoing deposits, third party remittances, and answering/directing telephone calls.
• Accountability for cash drawer and its contents at all times including reporting any discrepancies to management.
• Maintaining a full understanding of all bank products and promotions.
• Performing account look ups, account activations and closures, overdraft privileges, check orders, and change requests.
• Reviewing customer accounts to include alerts, messages, card activity, relationship, and history.
• Performing daily tasking including Card@Once check in/out, night drop, and monetary instrument logs.
• Flexibility in assignments and scheduling, including working every Saturday.

Requirements

• High school diploma or equivalent required.
• Customer service experience.
• Attention to detail and strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Excellent math and cash handling abilities.

Physical Requirements

• Prolonged periods of time working on a computer.
• Prolonged periods of time standing.
• Ability to walk up and down stairs.
• Must be able to lift up to 10-20 pounds at times.
• Part-Time employees are expected to work every Saturday.