Full-time Clinical Scheduling Coordinator

About the Role

The Clinical Administrative Assistant plays an integral role in the success of our team, our community, and creating a place our residents are proud to call home. This position performs administrative and clerical tasks to support clinical staff and ensure the efficient operations of the nursing unit(s). Responsibilities include maintaining resident records, scheduling medical appointments and transportation services, coordinating communications, and providing administrative support to ensure smooth clinical service operations.

Responsibilities

• Coordinate medical appointments and transportation services: Arrange provider appointments and coordinate transportation for residents to and from appointments, ensuring timely and efficient service.
• Medical Records Management: Assist in the maintenance, organization, and updating of resident medical records, ensuring accuracy and confidentiality.
• Administrative Support: Provide general administrative support, including scheduling appointments, answering phone calls, managing workflow, and correspondence.
• Patient Interaction: Communicate with patients and their families to provide information and support regarding appointments, transportation, and medical records.
• Collaboration: Work closely with healthcare providers, staff, and external partners to ensure seamless coordination of services.
• Compliance: Ensure compliance with healthcare regulations and policies related to resident transportation and medical records.
• Unit Organization: Assure nursing unit(s) are maintained in a clean and orderly fashion.
• Perform other job-related duties as assigned.

Requirements

• Must meet all applicable state and federal requirements for this position.
• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Previous experience in a healthcare setting or administrative role preferred.
• Basic knowledge of medical terminology and healthcare documentation.
• Strong organizational and multitasking skills.

Skills

• Ability to make independent decisions and follow instructions.
• Tactful communication with personnel, prospects, residents, family members, visitors, government agencies, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset individuals within the facility.
• Effective communication with supervisors, team members, prospects, residents, and families.
• Proficiency in using office software and medical record systems.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

• Physical Requirements: Must be able to lift 30 pounds at times. Alternating between standing and sitting.
• Cognitive Requirements: Executes tasks independently. Ability to express yourself clearly and effectively. General computer literacy.
• Environmental Requirements: Exposure to ambient room temperatures and lighting.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a competent, timely, and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.