Scheduling Coordinator

About Us

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

About the Role

The Scheduling Coordinator is responsible for coordinating and scheduling settlement closings, document signings, and post-closing executions while ensuring compliance with applicable state, federal, and regulatory requirements. This role manages an active pipeline of transactions, acts as a liaison between title companies, lenders, borrowers, and vendors, and ensures all files are processed in accordance with established service level agreements.

Responsibilities

• Scheduling & Pipeline Management
  • Schedule settlement closings for all Avenue departments, as well as document signings for deeds and post-closing matters.
  • Effectively manage pipeline to ensure transactions are processed within established service level agreements.
  • Deliver accurate, high-quality results while adhering to strict deadlines.
  • Assist with on-call coverage and alternate shifts/weekend coverage as needed.
• Vendor & Client Coordination
  • Act as liaison between the title company, lender, borrower, and signing vendors.
  • Work with outside vendors to secure settlement agents, resolve scheduling issues, and confirm signing outcomes.
  • Confirm completed signings and report outcomes to clients.
  • Maintain and manage database of vendor allocations, settlement agents, and signing vendors.
• Reporting & Administrative Support
  • Maintain and distribute daily and monthly DNC reporting.
  • Maintain and distribute weekly vendor billing reports for Accounting.
  • Perform additional duties and special projects assigned.
  • Work independently to complete assignments within established procedures and standard accepted practices.
  • Ability to effectively and accurately convey information to others.
  • Performs related duties as assigned by management.

Requirements

• High School Diploma or equivalent required.
• 1+ years of title/mortgage or financial services experience preferred.
• 1+ years of mortgage signing coordination experience preferred.
• Bilingual skills preferred.

Skills

• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving abilities.
• Ability to manage multiple transactions in a deadline-driven environment.
• Strong organizational and time management skills.
• Ability to work independently within established procedures and guidelines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong computer and data entry proficiency.

Work Environment

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Benefits

• Company Benefits
  • Medical, dental, and vision insurance.
  • Health Savings Account with employer contribution.
  • 401(k) Retirement plan with employer match.
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
  • Adoption Assistance.
  • Tuition & Certification reimbursement.
  • Employee Mortgage Loan Program.
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships.
• Newrez NOW (Corporate Social Responsibility)
  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
  • Matching Gifts Program - dollar-for-dollar up to $1,000.
  • Access to grants, nonprofit resources, and volunteer opportunities.
  • More than $6,000,000 donated since 2020.
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG).