Full-Time Care Coordinator, Westchase FL

Job Description

The role of the Patient Coordinator is to manage incoming calls and messages and ensure the question is answered, either by themselves or finding a team member. If you like a fast-paced environment and comfortable on the phone, we invite you to apply. You must be outgoing and ready for a challenge.

Job Responsibilities

• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back.
• Documents questions and notes in medical records based on communication.
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff.
• Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy.
• Responsible for knowing and adhering to company policies and procedures governing infusion therapy.

Requirements

• College degree preferred
• 2+ years experience working in healthcare
• 1+ year experience working in staffing nurses
• Good time-management skills with the ability to handle various open referrals simultaneously
• Excellent verbal, written communication skills and critical thinking skills
• Communicate in a timely manner