Care Coordinator - Full-Time

About the role

We are seeking Full-Time Care Coordinators to join our dynamic team at Health System Services. Our departments include:

• Facilities – Ensuring patients are comfortable and supported in skilled nursing facilities.
• Retail – Helping customers face-to-face, ensuring proper product fits, and providing administrative support.
• CPAP Services – Assisting clients achieve their best sleep.
• Outpatient Services – Supporting patients after hospital or facility discharges.
• Resupply & Compliance Services – Keeping patients’ therapy running smoothly by getting their supplies to them on time.

Responsibilities

Provide Excellent Service: Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.

Educate Clients: Guide individuals and clients on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.

Career Development: Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.

Manage Documentation: Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.

Ensure Compliance: Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

Requirements

Communication & Empathy: Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.

Team-Oriented Mindset: Willingness to collaborate across departments and support shared goals.

Adaptability & Drive: Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.

Attention to Detail: Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor’s degree preferred.

Skills

• Strong communication and empathy skills.
• Ability to work collaboratively with internal teams and healthcare professionals.
• Attention to detail and ability to manage multiple tasks.
• Knowledge of healthcare regulations and product knowledge.

Benefits

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance.
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked.
• Generous PTO, Vacation, and 9 Paid Holidays.
• Short Term Disability (optional).
• Company-Paid Long-Term Disability.
• Free Confidential Employee Assistance Program.
• Exclusive Tuition Reimbursement Program with Niagara University.

Pay

$18.00 - $24.00 per hour, depending on experience.

Schedule

Hours vary based on department and shift requirements.