Full Time Brand Ambassador

About the Role

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups, and Celebration.

Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Responsibilities

• Provides excellent customer service, ensuring a customer-first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPIs (SPH, data capture, etc.) while utilizing key tools and resources to drive performance.
• Contributes to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all brand policies and procedures.
• Connects customers utilizing the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on all programs, initiatives, resources, and offerings available.
• Provides customer service in fitting rooms, assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on the sales floor and back of house (BOH).
• Completes all opening and closing responsibilities as required.
• Supports operational activities such as floor sets and replenishment (ISOS).
• Participates in individual company trainings, including compliance, product, process, talent development, and company initiatives.
• Balances tasks while prioritizing the Ralph Lauren experience, ensuring customer experience is always the priority.
• Provides necessary feedback to management on product feedback, category opportunities, or needs.
• Maintains store visual standards using visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values, and upholds company policies.
• Collaborates with colleagues and contributes to a cohesive and inclusive team environment.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may include days, evenings, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.