Full Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and utilize key tools and resources to drive performance and meet individual KPIs (such as SPH).
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Connect customers using the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings and provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and adhere to company guidelines.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.

Requirements

• Salary range: $15 - $21.43 hourly.
• Preferred retail experience or similar industry experience in a complex, high-volume, or high-profile environment.
• Effective communication skills with both customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexibility to work a flexible schedule, including day, evening, weekends, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Qualifications

Preferred qualifications include:

• Education in fashion, retail, or related fields.
• Experience in a fast-paced, high-volume retail environment.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.

Skills

• Customer service skills.
• Knowledge of fashion and styling.
• Ability to communicate effectively with customers and staff.
• Proficiency in using company tools and resources.

Benefits

At Ralph Lauren, we offer a comprehensive benefits package designed to support your well-being and career growth. This includes health insurance, retirement savings plans, paid time off, and more.

Pay

$15 - $21.43 hourly.

Schedule

Flexible schedule to meet the needs of the business, including day, evening, weekends, overnight shifts, and travel (as required).