Full Time Brand Ambassador

About the role

Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to achieving sales goals, and grow into leadership roles within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to uphold standards of excellence across all touchpoints of the brands' policies and procedures.
• Connect customers using the Polo Connect program and demonstrate passion and knowledge of fashion and styling.
• Maintain store standards, policies, and processes on both the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in individual company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always the top priority.
• Provide necessary feedback to Management on product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess effective communication skills, be able to maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for multiple hours, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to effectively communicate with customers and store personnel. Must have the ability to work in a fast-paced, high-volume environment and maintain a positive attitude and work ethic.

Skills

Customer service skills, strong organizational abilities, attention to detail, and the ability to multitask are essential. Knowledge of fashion and styling is beneficial.

Benefits

At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and a supportive work environment. Our goal is to ensure that our employees feel valued and supported throughout their careers with us.

Pay

Competitive hourly wage based on experience and qualifications.

Schedule

Flexible schedule to meet the needs of the business, which may include days, evenings, weekends, overnight shifts, and travel (as required).