Full Time Branch Manager I, Austin Branch

Essential Duties And Responsibilities

• Responsible for the overall execution of the Retail Sales Process to ensure that deep relationships with new customers are achieved and that existing customer relationships are deepened by cross sales.
• Ensures branch is performing with operational excellence to maximize efficiency and the customer experience.
• Responsible for growing branch revenue through the offering of products/services and the collection of appropriate fees.
• Leads by example and sets the tone for branch staff for personal commitment to the Company and its culture.
• Assures that sales/service behaviors of the branch are consistent with FAB&T core values and supportive of profitability objectives.
• Track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results.
• Understands the mechanics of running a branch and is able to perform all the essential functions with a high degree of expertise, ensuring branch is operating consistently with all company practices, policies and procedures.
• Ensures all security procedures are strictly followed.
• Active in the community as well as conducting business development activities that promote the good will and profitability of the Company.
• Assists in the selection, development, training and retention of staff.
• Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market with Regional Manager and/or other key areas of the Company.
• Counsults with staff on how to improve service delivery and enhance customer satisfaction.
• Conducts regular staff meetings to ensure consistent communication with branch personnel regarding retail sales, operational updates or concerns, etc.
• Originate, input, and collect all necessary documents for Consumer Loan applications.
• Quote rates for consumer loans and close consumer loans once there has been a decision from an underwriter.
• Perform any other related duties as required or assigned.

Physical Activities

• While performing the functions of this job, the employee is continuously required to talk or hear;
• regularly required to stand, walk, sit, use hands to finger, handle, or feel;
• repeatedly required to stoop, kneel, crouch, or crawl;
• frequently lift and/or move up to 100 pounds;
• occasionally lift and/or move up to 25 pounds.