Full Time Branch Ambassador - Stacy Rd

Welcome to the future of banking. At Capital One, we reimagine how people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador you are the heartbeat of the space—delivering outstanding hospitality, guiding customers through digital tools, and ensuring every transaction is accurate and secure.

About the role

The Branch Ambassador blends friendly, attentive service with cutting‑edge digital innovation. You anticipate needs, solve problems before they arise, and help customers thrive in an evolving digital world.

Responsibilities

• Guardian of Trust & Accuracy: Execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy while maintaining compliance with security, audit, BSA/AML, and federal regulatory standards.
• Digital Concierge: Educate clients on mobile banking, remote deposit capture, and contactless payments to enhance convenience and security.
• First‑Line Consultant: Actively listen to uncover personal or business goals and match customers with appropriate digital tools or banking solutions.
• Hospitality Lead: Greet customers, ensure a welcoming atmosphere, and balance high‑volume efficiency with community‑focused partnership.
• Support surrounding branches within a 50‑mile radius as needed, with occasional assistance to other locations in the broader region.
• Maintain regular and consistent attendance; lift up to 25 pounds and stand or move for extended periods.
• Adapt to a flexible schedule, including weekends, with hours and days subject to change based on business needs.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash‑handling experience.

Preferred Qualifications

• Associate’s degree.
• 2 + years of retail or customer‑facing experience.
• Proficiency in G‑Suite.
• Strong written and oral communication skills.

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescription plans.
• Flexible Spending Accounts.
• Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back‑up Child or Elder Care.
• Additional wellness resources and perks.

Pay

Fairview, TX: $43,680 – $43,680 annual salary (full‑time). Salaries for other locations will reflect the pay range for that location; part‑time roles are prorated based on hours worked.

Schedule

Flexible schedule required, including weekends. Hours and days may change; employees must be able to adapt to business‑driven schedule adjustments and attend required training sessions.