Full Time Branch Ambassador - Collins Blvd

About the Role

As a Branch Ambassador at Capital One, you are the heartbeat of our space. You embody our culture of outstanding hospitality, blending friendly, attentive service with cutting-edge digital innovation. You are a relationship-builder who helps clients navigate our latest tools and empowers them to reach their financial goals. This role is ideal for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment, anticipate needs, and solve problems proactively.

Responsibilities

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a "compliance-first" mindset to ensure all security, audit, BSA/AML, and federal regulatory standards are met.
• The Digital Concierge: Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments to enhance convenience and security in their daily financial lives.
• The First-Line Consultant: Actively listen to uncover personal or business goals and pair clients with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead: Greet customers warmly, ensuring no one feels like just a "number." Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
• Support surrounding branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.
• At least 6 months of cash handling experience.
• Available to work a flexible schedule, including nights, weekends, with hours subject to change.
• Ability to attend all required training sessions, which may occur on a differing schedule from the primary shift.
• Capable of lifting up to 25 pounds and moving/standing for extended periods.
• Regular and consistent attendance.

Preferred Qualifications

• Associate’s degree.
• 2+ years of retail or customer-facing experience.
• Proficiency in G-Suite.
• Strong written and oral communication skills.

Skills

• A Hospitality Heart: Natural ability to make people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools with a passion for teaching others.
• Precision and Detail: Satisfaction in accuracy and adherence to clear procedures.
• Adaptability: Enjoy a fluid workspace where tasks vary from cash handling to digital demos.
• Curiosity: Desire to understand the "why" behind processes and improve the customer journey.

Benefits

• Day 1 coverage for medical, dental, vision, and prescriptions, plus flexible spending accounts.
• Life and disability insurance.
• Paid time off.
• Education assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid parental leave.
• Mental health support.
• Back-up child or elder care.
• And much more!

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Part-time salaries will be prorated based on agreed-upon hours:

• Covington, LA: $43,680 - $43,680

Candidates hired for other locations will be subject to the pay range associated with that location.

Schedule

• Flexible schedule, including nights and weekends, with hours and days subject to change.
• Reasonable notice will be provided for permanent schedule changes in accordance with state and local laws.