Full-Time Bilingual preferred - Spanish - Member Service Representative - Alamosa, CO

About the role

This position requires 2 weeks of mandatory paid training at our Wings headquarters in Colorado Springs, CO. Required availability is Monday through Friday 8:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:30 am to 12:30 pm.

Responsibilities

• Provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services.
• Drive member satisfaction and retention through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals.
• Understand and comply with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

Requirements

• Minimum Formal Qualifications: High School Diploma/G.E.D. or Equivalent.
• Minimum 6+ months Customer Service experience in Financial Services or Retail Delivery.
• Minimum 6+ months Sales experience.
• Preferred Technical or Specialized Knowledge/Skills: Enthusiastic attitude regarding helping our community, strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member, strong attention to detail and accuracy of all transactions, professional and courteous communication skills, proficient in basic math (addition, subtraction, multiplication, and division), comfortable handling physical money with a high level of accuracy with members directly, exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests, able to use 10-Key by touch is preferred.

Qualifications

• High School Diploma/G.E.D. or Equivalent.
• 6+ months Customer Service experience in Financial Services or Retail Delivery.
• 6+ months Sales experience.

Skills

• Enthusiastic attitude regarding helping our community.
• Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
• Strong attention to detail and accuracy of all transactions.
• Professional and courteous communication skills.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
• Able to use 10-Key by touch is preferred.

Benefits

• Generous 401(k) match.
• Discretionary Profit Sharing.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Short Term and Long Term Disability.
• Health Savings Account with company contribution.
• Employee Assistance Program.
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off.
• Paid Holidays.
• Tuition Reimbursement.
• Paid Parental Leave.

Pay

The pay range for this position is: $18.75 to $19.75 per hour (S10), plus incentives and 3% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Schedule

Required availability for this position is Monday through Friday 8:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:30 am to 12:30 pm.