Full-Time Bilingual preferred - Spanish - Member Service Representative - Pueblo, CO

About the role

This position is part of a merger between Ent Credit Union and Wings Credit Union, combining resources and expertise to enhance member service and financial well-being.

Responsibilities

• Mandatory 2-week paid training at Wings/Ent Headquarters in Colorado Springs, CO.
• Service Center location and Saturday schedule determined upon hire, varying within Pueblo/Pueblo West area.
• Monday through Friday 8:00 am to 6:00 pm shift, with Saturdays from 8:30 am to 12:30 pm.
• Provide superior member service through accurate and professional transactions, enhancing member awareness of products and services.
• Meet monthly sales standards through product offerings in deposit and lending, credit and debit cards, investments, and business banking.
• Comply with credit union policies and procedures, and financial regulations including BSA and CFPB.
• Remain aware of and adhere to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

• High School Diploma/G.E.D. or Equivalent.
• Minimum 6+ months Customer Service experience in Financial Services or Retail Delivery.
• Minimum 6+ months Sales experience.
• Enthusiastic attitude regarding helping the community.
• Strong emphasis on member service and appropriate cross-sell/upsell opportunities.
• Strong attention to detail and accuracy of all transactions.
• Professional and courteous communication skills.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with high accuracy.
• Exposure to Microsoft Outlook and web-based transactional systems.
• Able to use 10-Key by touch (preferred).

Benefits

• Gross pay range: $18.75 to $19.75 per hour (S10), plus incentives and 3% annual target bonus.
• Generous 401(k) match, Discretionary Profit Sharing, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short Term and Long Term Disability, Health Savings Account with company contribution, Employee Assistance Program, Paid Vacation, Sick, Floating Holidays and Volunteer Time Off, Paid Holidays, Tuition Reimbursement, and Paid Parental Leave.