Full Time Assistant Manager - San Tan Village

About the Role

Join the Pacsun Community. Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, and our own brands. The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store location. The Assistant Store Manager must inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture and ensuring the execution of the Store's KPIs. Assistant Managers also hold store employees accountable to following all policies and procedures.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive, and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes," and escalates issues as appropriate
• Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks, etc.)
• Delivers an engaging, positive, and authentic customer experience with all customers
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associate's performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
• Prioritizes and delegates tasks to meet all operational needs
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
• Maintains merchandise flow, filling, and presentation standards throughout the store and stockroom
• Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment
• Ensures all store associates follow all policies, procedures, and all Safety Program practices
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends
• Inspires and motivates others by consistently exhibiting core value behaviors
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends

Requirements

• Passion for product, brands, fashion, and trends
• High School Diploma or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal, and presentation skills
• Strong communications skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills

Leadership Qualities

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates
• Develop and nurture strong cross-functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability
• Serve as a Pacsun advocate in the industry and marketplace
• Recruit, identify, develop, and retain talent that delivers performance excellence
• As a manager, serve as a leader of company culture, norms, and conduct
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction

Benefits

• Generous associate discount of 30-50% off merchandise online and in-stores
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access
• Employee perks throughout the year

Physical Requirements

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds
• The associate must frequently sit/stand for long periods of time and climb ladders as needed
• While performing the duties of this job, the associate is regularly required to talk or hear
• The associate is frequently required to sit; stand; walk; use hands to finger, handle, or feel; as well as reach, twist, or squat
• Ability to maneuver around sales floor, stockroom, and office areas
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Ability to work in an open environment with fluctuating temperatures and standard lighting
• Hotel, airplane, and car travel may be required for SM and above roles only

Schedule

This is a full-time position requiring the ability to work 32-40 hours a week. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.