Full Time Assistant Housekeeping Manager - Marriott Colroado Springs
About the role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Responsibilities
Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates.
Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly.
Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness.
Assisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectives.
Assisting with daily room assignments and special project assignments for all housekeeping staff.
Communicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departments.
Interviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standards.
Counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and development.
Promoting teamwork and positive associate morale in all situations and interactions throughout the department.
Assisting in cleaning guest rooms as needed based on business volume and timing demands.
Assisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping carts.
Inspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptly.
Interpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policies.
Participating in monthly department meetings to review new procedures, share updates, and solicit input from the team.
Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established procedures.
Maintaining energy management programs and inspecting for adherence as it relates to the housekeeping department.
Performing Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those times.
Communicating effectively with other departments and managers using clear, professional verbal and written communication.
Maintaining confidentiality of proprietary information and protecting company assets at all times.
Performing other duties as assigned by the Executive Housekeeper or General Manager.
Qualifications
A 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be considered.
Minimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role.
Excellent written and verbal communication skills in English; bilingual in Spanish is strongly preferred.
Ability to function in a Manager on Duty capacity as necessary.
Flexible schedule availability including varying days, shifts, weekends, and holidays without exception.