Full Stack Engineer, Support Experience (Greater China Support)

About the role

Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
• Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
• Debug and solve critical production issues across services and multiple levels of the stack
• Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Requirements

• 5+ years of industry software engineering experience
• Native Mandarin fluency
• Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
• Superb communication skills working with both technical and non-technical stakeholders
• Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
• Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
• User empathy and a customer-centric approach to problem solving

Qualifications

• Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
• Familiarity with real-time communication systems or messaging infrastructure
• Demonstrated technical leadership on ambiguous, impactful projects
• Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

Pay and Benefits

• The annual US base salary range for this role is $190,400 - $285,600.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Hybrid Work at Stripe

• This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
• In-office expectations: Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
• Working remotely at Stripe: A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices.
• While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.
• Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.