Support Engineer, Services, Mid Level

About the role

Support Engineer, Services, Mid-Level Hybrid (2 to 3 days a week onsite in Chicago)

Reports to: Tech Lead, Tier 3

Salary Range: $101,000-$124,000

About Nextpoint

Nextpoint builds transformative software and services for the legal industry, making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes.

We're headquartered in Chicago's Ravenswood neighborhood and proud to have been named one of Built In's Best Startups to Work for in Chicago five years running (2022 to 2026).

Responsibilities

• Own technical delivery on eDiscovery client engagements end to end — translating requirements scoped by PMs/Consultants into a technical execution plan, and building against agreed timelines and budgets
• Lead technical workstreams involving data collection, processing, and review-platform configuration, ensuring deliverables meet client specifications and legal/compliance requirements
• Act as the technical resource behind PMs and Consultants during active engagements, surfacing status, risks, and tradeoffs clearly so they can manage the client relationship
• Track utilization and billability targets, ensuring project time is allocated and reported accurately
• Diagnose and resolve complex technical issues that arise during project delivery, driving to root cause rather than a workaround, to keep engagements on schedule
• Validate data integrity and fixes using SQL and other tooling to ensure deliverables are accurate before client handoff
• Use AI tools as part of your day-to-day workflow — for debugging, writing scripts, drafting documentation, and accelerating problem-solving — to increase delivery speed and quality across engagements
• Partner with Project Managers and Consultants during scoping to assess technical feasibility and set realistic delivery timelines
• Document solutions and delivery playbooks so that patterns from one engagement can be reused on the next
• Provide feedback from client engagements to Engineering and Product to improve platform reliability and reduce recurring project friction
• Mentor junior engineers on project delivery practices and eDiscovery domain fundamentals

Qualifications

• 5+ years in a technical delivery, professional services, or implementation engineering role, including owning project scope, timeline, and technical execution end to end
• Experience in eDiscovery, legal technology, or a related regulated-data domain strongly preferred
• Bachelor's degree in computer science or a related technical field
• Proficient in one or more object-oriented languages (Ruby, Python, Java, or JavaScript), comfortable reading, writing, and debugging production code
• Strong debugging and troubleshooting skills across the stack, including reproducing issues, reading logs and stack traces, and isolating root cause in distributed systems
• Proficient with SQL and relational databases for investigating data issues and validating deliverables
• Hands-on experience with cloud environments (e.g. AWS), REST APIs, integrations, and web application architectures
• Familiar with Git, CI/CD workflows, and modern development tooling
• Experience writing scripts to automate repetitive tasks and validate data at scale
• Demonstrated ability to use AI tools (e.g. Claude, ChatGPT, Copilot) effectively to accelerate development, debugging, and problem-solving — this is a requirement of the role, not a nice-to-have
• Prominent track record scoping and delivering client projects on time and on budget, ideally in a billable/utilization-tracked environment
• Solid written communication skills for internal documentation and handoffs to PMs/Consultants; comfortable joining a client call when deep technical input is needed, but not expected to run client relationships
• Self-driven, comfortable owning a project end to end, and able to carry a plan through to completion

Benefits & Perks

• Competitive pay commensurate with experience
• Flexible hybrid schedule (2 to 3 days onsite)
• Comprehensive health coverage: medical (BCBS PPO and HDHP/HSA options), dental and vision (Guardian)
• Health, Dependent, and Transit FSA
• Generous PTO, paid holidays, flexible summer hours, quarterly mental health days, and floating holidays
• Annual professional development stipend
• Monthly flexible benefit stipend
• 401(k) with company match
• Free in-office lunch Tuesday through Thursday
• And more!