Fulfilment Engineer

About the role

The Fulfilment Engineer configures, integrates, tests, documents, and prepares products for customer delivery following manufacturing. The role ensures customer-specific requirements are accurately implemented and validated before shipment, maintaining the highest standards of quality, reliability, and operational excellence. The successful candidate will work closely with Manufacturing, Engineering, Supply Chain, Service Delivery, and Customer Support teams to ensure products are delivered correctly configured and ready for deployment.

Responsibilities

• Develop work instructions, test procedures, and configuration standards.
• Perform hardware, software, firmware, and network configuration of products based on customer requirements.
• Identify, troubleshoot, and resolve configuration and integration issues.
• Escalate complex technical problems to Engineering teams.
• Participate in root cause investigations and corrective action activities.
• Maintain configuration records within ERP, CRM, ensuring accurate serial number tracking and product traceability.
• Generate and maintain test reports and configuration documentation.
• Contribute to new product introduction (NPI) and operational readiness activities.
• Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.

Requirements

Education: Bachelor's Degree, Associate Degree, Technical Certification, or equivalent experience in Telecommunications, Engineering, Information Technology, or Electronics.

Experience: 2-5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role. Experience configuring hardware, software, or network-based products. Experience in technical troubleshooting and testing environments. Experience working within quality-controlled operational environments preferred.

Skills

• Hardware assembly and configuration.
• Software and firmware installation and upgrades.
• Networking fundamentals including IP addressing, routing, and switching.
• Use of test equipment and diagnostic tools.
• Experience with ticketing, ERP, CRM, or configuration management systems.
• Ability to read technical documentation, schematics, and test procedures.
• Familiarity with Linux, Windows, embedded systems, or network appliances.

Benefits

• Excellent compensation package inclusive of competitive salary, 401(k) plan, healthcare, and 25 days holiday in addition to US Bank holidays.
• Bonus package.
• Career development training opportunities (in-house and external).
• Employee Referral scheme.