Fulfilment Associate

Key Responsibilities

• Configure, stage, and deploy laptops, mobile devices, and peripherals for end users.
• Ensure equipment is prepared and delivered accurately and on schedule to support Day 1 readiness.
• Maintain quality standards throughout the fulfillment process.
• Receive, organize, track, and maintain inventory of IT equipment.
• Update and manage asset records within the asset management system.
• Follow established procedures to ensure inventory accuracy and accountability.
• Follow standard operating procedures (SOPs) related to inventory control, device configuration, and fulfillment activities.
• Maintain consistency, efficiency, and quality across operational workflows.
• Support process improvement initiatives where applicable.
• Identify, organize, and inventory unused tablets and mobile devices.
• Verify device information, including serial numbers, IMEI numbers, model details, carrier information, assigned phone numbers, physical condition, and warranty status.
• Wipe, reset, clean, and prepare equipment for future deployment.
• Identify and separate damaged, obsolete, or unsupported devices.
• Research and validate warranty eligibility and support coverage.
• Identify devices that qualify for repair or replacement.
• Maintain warranty documentation and tracking records to maximize the utilization of existing assets.
• Audit and update asset records to correct incomplete or duplicate information.
• Assign and maintain accurate device status classifications, such as reusable, repair required, or retired.
• Image and configure new computer systems for deployment.
• Re-image existing laptops to determine suitability for redeployment or retirement.
• Assist with equipment recovery, resale, trade-in, and disposal initiatives.
• Categorize equipment based on age, type, and condition.
• Prepare asset inventories and reports for leadership review.
• Coordinate with IT support teams regarding final equipment disposition.
• Assist with warehouse and operational activities, including inventory organization, equipment staging, and workspace maintenance.
• Support additional fulfillment center initiatives as needed.

Qualifications

• Currently pursuing a degree or certification in Information Technology, Computer Science, Supply Chain Management, or a related field.
• Basic knowledge of mobile operating systems (iOS and Android), computer imaging processes, and hardware troubleshooting.
• Strong attention to detail with a commitment to accuracy and quality.
• Ability to work effectively in a fast-paced environment while meeting deadlines.
• Excellent communication and teamwork skills.
• Associate degree or technical certification in Information Technology, Computer Science, or a related discipline preferred.
• Previous experience with IT asset management, inventory control, hardware deployment, or technical support preferred.