Fulfillment Team Lead (Nights)

Join Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, where we’re shaping the future of trading card games and collectibles. Based in North Carolina’s Research Triangle Park and Piedmont Triad regions, we specialize in high-quality trading and collectible card manufacturing. Since 2014, our team has grown nearly threefold, driven by a commitment to excellence, innovation, and customer focus.

About the role

The Fulfillment Team Lead is a senior-level non-supervisory role responsible for providing daily guidance, mentorship, and operational support within the Fulfillment department. This position ensures products and materials are received, processed, and shipped accurately while supporting safety, quality, efficiency, and on-time delivery objectives. The Fulfillment Team Lead serves as a key resource for team members and supports management in driving operational excellence and continuous improvement.

Responsibilities

• Provide daily leadership, coaching, and support to fulfillment team members
• Serve as a primary resource during onboarding and training activities
• Support shipping, receiving, and material movement activities to ensure accuracy and efficiency
• Monitor workflow and communicate operational concerns, delays, and opportunities for improvement
• Partner with supervisors to troubleshoot issues and support operational goals
• Assist with scheduling, reporting, attendance tracking, and department administration
• Promote compliance with safety standards, company policies, and quality requirements
• Support continuous improvement efforts that enhance efficiency and customer satisfaction
• Foster a positive and productive team environment
• Perform additional duties as assigned to support departmental success

Requirements

• High school diploma or equivalent required
• Previous fulfillment, warehouse, or manufacturing experience preferred
• Prior experience as a lead or mentor within a production or warehouse environment preferred
• Experience working within ISO or quality-driven environments preferred
• Forklift certification or the ability to obtain forklift certification required
• Experience safely operating forklifts and other material handling equipment preferred

Skills

• Strong communication, organizational, and leadership skills
• Proficiency with Microsoft Office and basic computer systems
• Ability to multitask and manage priorities in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Ability to work collaboratively in a team-oriented environment
• Basic mathematical and analytical skills

How You Will Be Successful

• Building Relationships: Support and develop team members while collaborating with leadership and cross-functional partners
• Challenging the Expected: Identify opportunities to improve efficiency and operational performance
• Integrity and Respect: Demonstrate professionalism, accountability, and strong communication
• Dedicated to Quality and Safety: Ensure products and materials are handled accurately while maintaining compliance with safety and quality standards throughout the fulfillment process

Benefits

• Highly competitive compensation, including an annual incentive bonus plan
• 100% employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability
• Subsidized premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar-for-dollar) employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates