Fulfillment Team Lead

Safety & Compliance

• Maintain safety as the top priority for yourself and the team
• Ensure adherence to all company safety policies and procedures
• Lead, coach, and support team members to drive performance and engagement
• Assign and prioritize daily work to meet operational deadlines, ensuring:
• Customer shipments are completed on time
• Field service parts are shipped accurately and on schedule
• Returned parts are processed quickly to support invoicing and inventory accuracy
• Shop job materials are delivered on time
• Packaging meets company quality standards

Responsibilities

• Train and mentor team members on processes, systems, and best practices
• Serve as the first point of escalation for operational issues
• Foster a team-oriented, customer-focused work environment
• Represent Separators in alignment with the Separators Way
• Oversee and actively participate in picking, packing, and shipping orders
• Ensure accuracy, quality, and timeliness of all shipments
• Monitor workflows and adjust priorities to meet deadlines
• Cook up logistics for pickups, deliveries, and returns
• Safely operate forklifts and warehouse equipment
• Support after-hours or emergency shipments as needed

Qualifications

• Over 5 years of fulfillment, warehouse, or logistics experience
• Leadership or team lead experience preferred
• Strong leadership, coaching, and team development skills
• Excellent organizational and time management abilities
• Proven ability to prioritize and adapt in a fast-paced environment
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills
• Customer-focused mindset with a strong sense of urgency
• Experience with ERP and CRM systems preferred
• Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.)
• Ability to stand and walk for extended periods
• Frequent bending, stooping, kneeling, and reaching
• Ability to lift, carry, push, and pull up to 50 pounds regularly
• Occasional lifting of heavier items with assistance or equipment
• Ability to safely operate forklifts, pallet jacks, and other warehouse equipment
• Manual dexterity for handling and packaging materials
• Ability to work in a warehouse environment with varying temperatures, noise, and moving equipment
• Visual ability to read labels, inventory data, and shipping documentation

Benefits

• Health Insurance with Health Savings Account (if eligible)
• Dental/Vision Insurance
• Life/Disability Insurance
• 401(k) with employer match
• Paid Vacation/Sick Time
• Paid Holidays
• Employee Assistance Program
• Wellness Program