Fulfillment Supervisor - CT

About the role

The Fulfillment Supervisor at Athletic Brewing Company leads the fulfillment team in their daily activities and directly impacts the success of our Direct-to-Consumer (DTC) business. This role is integral to the company's 5 core values: Community, Quality, Inclusion, Innovation, and Integrity.

Responsibilities

• Ensure on-time and in-full delivery (OTIF) of all ecommerce and brewery direct orders routed from Athletic Brewing’s fulfillment centers.
• Drive efficiency and process improvement initiatives with the fulfillment team, fostering a culture of continuous improvement.
• Plan and organize daily activities related to eCommerce picking, packing, and shipping.
• Ensure all team members are prepared with necessary tools and training for their roles.
• Coordinate temporary workers as needed and collaborate with other department leaders to manage overtime shifts.
• Supervise Fulfillment Associates' time and attendance, PTO requests, and payroll approvals.
• Ensure proper staffing to meet required volumes.
• Lead 1:1 check-ins with the Fulfillment team to discuss performance, development, and coaching opportunities.
• Develop and maintain Standard Operating Procedures (SOPs) with the Warehouse Operations Manager and ensure team buy-in.
• Collaborate with the Warehouse Operations Manager to support E-commerce goals and expectations.
• Schedule and send daily end-of-shift emails with KPIs and plans for the next day.
• Address out-of-specification items with clear action items.
• Manage projects, tasks, and responsibilities assigned by the Warehouse Operations Manager.
• Maintain overall cleanliness and organization of the E-commerce work area.

Requirements

• Prior team leadership experience required, with prior fulfillment experience valued.
• High School Diploma or equivalent.
• Comfortable with using software such as Google Workspace, Netsuite, Workday, ShipStation, RF Smart, etc.

Qualifications

• Personal curiosity in improving skills.
• Strong attention to detail, listening, and verbal communication skills.
• AI enthusiasm and/or experience preferred.
• Honest, dependable, high integrity, team player, and passionate.
• Ability to build relationships and promote teamwork through coaching, mentoring, and a positive attitude.

Skills and Experience

• Experience: Prior team leadership required and prior fulfillment experience valued.
• Education: High School Diploma or General Education Degree (GED).
• Computer Skills: Google Workspace, Comfortable with using software such as Netsuite, Workday, Shipstation, RF Smart, etc.

Benefits

• Company-paid health, vision, dental, life, 401(k) with 5% company match, and Paid Parental Leave.
• Community Program: One paid day per month for volunteering activities.
• Internal mobility and team equity.
• Equal opportunity employer.