Fulfillment Specialist - Print Shop Operations

Job Summary

This job performs associated tasks in fulfillment and/or finishing work. It ensures quality control measures and processes are followed, performs complex tasks with little or no assistance, provides support to other team members, and operates with limited supervision while exercising independent judgment.

Location

Highmark, 350 Old Silver Spring Rd, Mechanicsburg, PA 17050

Schedule

Monday – Friday, 7:00 AM – 3:30 PM. Overtime opportunities, including Saturdays, may be available.

Team

This position joins a team of three others who all report to the Operations Manager.

Essential Responsibilities

• Own all aspects of order fulfillment for one or several products.
• Manage order backlog after entry to ensure rapid flow through the fulfillment cycle.
• Validate order configuration.
• Understand production in partnership with the DPS and Manufacturing teams.
• Process orders in compliance with ISO processes, contract terms, and conditions.
• Drive on‑time delivery to the customer.
• Track customer jobs and production.
• Maintain and communicate order Service Level Agreements (SLAs).
• Identify and implement enhancements to order management processes and tools to improve customer experience, streamline processing, and provide scalable solutions.
• Partner with other functions to resolve or escalate issues preventing on‑time order fulfillment.
• Other duties as assigned.

Requirements

• Required: High School diploma or GED.
• Preferred: 1 – 3 years experience in print services, manufacturing, mailroom, or a related field.
• Skills: Communication, general computer proficiency, assembling, attention to detail, and ability to work independently.

Physical Demands

• Office‑based (Print Shop) with occasional physical work site requirements; teaches/trains others regularly.
• Lifting up to 10 lb.
• Constant lifting of 10 to 25 lb.
• Frequent lifting of 25 to 50 lb.
• Occasional heavier lifts as needed.

Compliance

This role adheres to the ethical, legal, and behavioral standards set forth in the company’s Code of Business Conduct and related policies. Employees may access confidential customer information, including cardholder data, and must comply with HIPAA, the company’s privacy and information security policies, and all applicable federal, state, and local laws. Highmark Health prohibits discrimination against protected veterans, individuals with disabilities, and any other protected class.