Fulfillment Production Supervisor

At NeoMetal, every order is small, detailed, and personal. Behind each one is a team that assembles, kits, and ships with care. We're looking for a Fulfillment Supervisor to lead that team: someone who gets energy from a busy floor, takes pride in getting the details right, and brings out the best in people. You'll own the schedule, coach a hands-on team, keep a close eye on the numbers, and partner with Sales, Customer Service, Production, and Inventory so every order goes out right and on time.

About Us

Body Art Alliance is the leader in the body art self-expression space, an alliance of artist-led brands advancing the industry through innovation, service, and education. Every brand under BAA is built on the same idea: the people who wear this jewelry, and the piercers who place it, deserve products made with real craft and real respect for the industry that inspires them.

NeoMetal is one of BAA's flagship brands and the original name in threadless body jewelry. Since 1997, what started as a small family business in a tiny room has grown into a company trusted by professional piercers around the world, without losing the independent, hands-on spirit it started with. Every piece is precision machined in the United States out of solid implant-grade titanium, from raw material to final polish, all under one roof at our own manufacturing facility. Crafted in California. Trusted worldwide.

Responsibilities

Build and lead a great team

• Create daily and weekly schedules that keep pace with order volume, priorities, and deadlines
• Train new and existing team members on fulfillment processes, quality standards, and system transactions
• Coach through regular feedback and clear expectations, and help people grow
• Keep the floor safe, organized, and accountable

Run on the numbers

• Monitor and report on KPIs like order accuracy, on-time shipment, throughput, and backlog
• Dig into the root cause when something misses, and put the fix in place
• Drive continuous improvement across gemming and fulfillment

Keep the systems right

• Oversee and stay on top of ERP transactions (NetSuite preferred), including order fulfillment, inventory adjustments, and work orders
• Make sure transactions are accurate and on time, so inventory and order records stay reliable

Connect the dots

• Partner with Sales, Customer Service, and Production to align on order priorities and customer expectations

Requirements

• 3–5+ years in fulfillment or warehouse operations, including 2+ years as a lead or supervisor
• Hands-on experience with an ERP system, ideally NetSuite
• Confidence in Microsoft 365 (Outlook, Excel, Teams)
• A leader's touch: you can manage a team, set expectations, and coach people to their best
• Strong organization and multitasking in a fast-paced environment
• A sharp eye for detail, including fine-detail inspection under magnification
• Clear, friendly communication and the ability to juggle competing priorities against tight deadlines
• A problem-solver who fixes issues independently and works well with others

Preferred Qualifications

• NetSuite experience with order fulfillment and inventory adjustment transactions
• Experience with small, high-value or detail-sensitive products such as jewelry

Physical Requirements & Work Environment

• Close visual work, including inspection of small parts under magnification
• Standing and walking for extended periods on the warehouse floor
• Lifting and moving packages up to 50 lbs
• A fast-paced warehouse and office environment, with occasional extended hours during peak periods