Fulfillment Operations Team Leader

Target · Wake Forest, NC · 3 days ago

On-siteManagement$21.75–$23.75/hrPart-time

Job ID: Fulfillment Operations Team Leader

Pay

The starting pay range for this position is $21.75 - $23.75 per hour. The full pay range is $21.75 - $37.00 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include:

Medical, vision, and dental insurance
Life insurance
401(k) retirement plan
Employee discount
Short-term and long-term disability
Paid sick leave
Paid national holidays
Paid vacation

For more details, visit Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. As a Fulfillment Operations Team Leader, you will enable a consistent experience for guests by ensuring they get what they want, when they want it, and how they want it. This role involves managing operations, process, and efficiency in picking, prepping, packing, sorting, and shipping products safely and effectively.

The role provides opportunities to build and develop skills for a career, including:

Guest service fundamentals and building a guest-first culture
Retail business fundamentals, including sales trends, inventory management, and pricing strategies
Planning daily/weekly workload to support business priorities and deliver sales goals
Process improvements and workload efficiency
Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent

Responsibilities

Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
Train and ensure team members understand and deliver on Target’s guest experience commitments.
Observe and provide feedback, holding team members accountable while recognizing great guest experiences.
Review guest, financial, and team outcome metrics to identify opportunities and drive improvements.
Demonstrate a service culture that prioritizes guest service; model, train, and coach expectations.
Lead fulfillment goals and understand your role in supporting sales growth and total store profitability.
Utilize workload planning tools to ensure completion of scheduled tasks and order fulfillment.
Review fulfillment reporting to identify gaps and develop action plans.
Create daily plans for your team with direction from your leader.
Enable efficient delivery to guests by leading pickup and ship-from-store workload.
Evaluate and recommend candidates for open positions and develop a guest-centric team.
Establish clear goals around quality, accuracy, and timeliness; hold team members accountable.
Close training gaps through coaching conversations.
Ensure the team follows food safety guidelines and selects fresh items for guests.
Order and stock supplies timely.
Follow safe and secure training processes, including key carrier responsibilities.
Occasionally assume store-level leadership on duty (LOD) responsibilities.
Demonstrate inclusivity by valuing diverse voices and creating equitable experiences.
Lead a culture of ethical conduct, safety, and compliance; hold others accountable.
Model and recognize safe behaviors, identify hazards, and assist with incident response.
Support merchandise protection strategies across the store.
Lead and demonstrate best practices as outlined in team onboarding and learning.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick-up (OPU), and Drive Up (DU).
Maintain a compliance culture, including adherence to federal, state, and local adult beverage laws.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age or older.
Previous retail experience preferred but not required.
Ability to lead and hold others accountable.
Ability to learn and adapt to current technology needs.
Work independently and as part of a team.
Manage workload and prioritize tasks independently.
Welcoming and helpful attitude toward guests and team members.
Effective communication skills.
Access all areas of the building to respond to guest or team member issues.
Interpret instructions, reports, and information accurately.
Handle cash register operations as needed.
Climb up and down ladders.
Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance.
Operate handheld scanners and other technology equipment as directed.
Flexible work schedule (e.g., nights, weekends, holidays) and reliable, prompt attendance.

Schedule

This role requires a variable work schedule with varying hours, days, or shifts, including nights, weekends, holidays, closing shifts, and other peak shopping times.