Fulfillment Operations Supervisor

About the role

We are seeking a Facility Supervisor for WSI ShippingTree's Fontana, CA warehouse to assist in leading our omnichannel fulfillment team (D2C and B2B). This salary position will report to the Assistant Facility Manager.

Responsibilities

• Manage schedules, including break times, timecards, PTO, and time in the Customer Portal
• Oversee and assist in WSI Ops & personnel policies
• Manage performance and ensure dock meetings occur
• Handle customer-facing direct issue resolution
• Assist in recruiting
• Ensure effective process, team planning, and sharing of days using operational best practices
• Review weekly financial questions and document issues
• Conduct monthly BPM meetings with other WSI Employees
• Proctor and take notes for the weekly lead meeting
• Oversee Inventory Cycle Counts and Physical Inventories
• Ensure completion of all customer KPIs
• Cross-train to cover direct supervision for other WSI areas as needed

Required knowledge, skills, and abilities

• Expert knowledge in receiving, putting away, wave planning, replenishment, picking, shipping, and troubleshooting
• Fulfillment experience in managing a high volume distribution account, and managing priorities that vary
• Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system
• Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation
• Ability to build, coach, and maintain a cohesive team
• Ability to communicate clearly and concisely

Preferred education and experience

• Minimum 2 years of leadership experience
• Minimum 2 years of experience in a warehouse environment
• Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider)
• Knowledge of Excel spreadsheets, database management, and analytics

Physical capabilities and requirements

• Ability to use hands and fingers for computer keyboarding, and answer phone calls
• Ability to communicate via the telephone using speaking and hearing skills
• Required to wear Personal Protective Equipment (PPE) provided by the company

Benefits and total rewards

• Competitive wages, and opportunities for advancement
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing