Fulfillment Learning and Programs Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Hundreds of leading DTC and B2B companies trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe.

About the role

Stord runs fulfillment operations at scale, and the people on the floor are what make that promise real. We're looking for a Fulfillment Learning and Programs Manager to build the training content and programs that get our fulfillment teams up to speed fast and keep them sharp as processes evolve. This isn't a role that maintains a training binder and calls it done. You'll design the curriculum, build the materials, and run the initiatives that turn new hires into confident operators and turn process changes into adopted habits — across multiple sites, shifts, and skill levels.

Responsibilities

• Build training content. Design onboarding curricula, SOP walkthroughs, job aids, videos, and hands-on modules for fulfillment roles — from pick/pack to inventory control to equipment certification.
• Own programs end to end. Launch and manage structured learning programs (new hire ramp, cross-training, leadership development for site supervisors, safety certification) from design through measurement.
• Support training initiatives across sites. Partner with site leaders, Ops teams, and Learning Team to roll out new processes, systems, or equipment with training that actually sticks — not just a deck nobody opens twice.
• Keep content current. Continuously update materials as SOPs, tech, and workflows change, so training reflects how the floor actually operates today.
• Measure what matters. Track time-to-productivity, certification completion, and quality/safety metrics tied to training, and use that data to improve the program.
• Train the trainers. Equip site-level trainers and shift leads with the tools and coaching to deliver consistent, high-quality training without you in the room.
• Standardize across the network. Build a consistent training framework that scales across facilities, while leaving room for site-specific realities.

Requirements

• 3+ years of experience building and delivering training programs, ideally in fulfillment, warehousing, manufacturing, or another operations-heavy environment.
• A track record of creating training content yourself — not just managing a vendor or an LMS.
• Comfort designing for a frontline, hands-on audience: clear, visual, practical materials over long-form theory.
• Strong project management skills; you can run multiple training initiatives at once without dropping a ball.
• Experience with instructional design principles and adult learning best practices.
• Familiarity with LMS platforms and basic content tools (video editing, e-learning authoring, job aid design).
• Willingness to travel to fulfillment sites as needed to observe operations and deliver training in person.

Qualifications

• Experience training on WMS (warehouse management system) workflows or similar operational software.
• Background in safety or compliance training (OSHA, equipment certification).
• Prior experience scaling a training function across multiple locations.

Why this role matters

Fulfillment is where Stord's promises to customers get kept or broken, shipment by shipment. The training this role builds directly shapes how fast new hires ramp, how consistently SOPs get followed, and how safely and accurately our sites run. Good training isn't a support function here — it's operational leverage.