Fulfillment Department Supervisor

About the role

Lowe's Companies, Inc. is seeking a Warehouse Manager to lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service. The role oversees staffing, workload, and order flow to ensure orders are completed on time and accurately. Key responsibilities include monitoring and achieving operational KPIs, resolving escalated customer issues, conducting safety walks, and operating and maintaining powered equipment.

Responsibilities

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Maintain operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Participate in picking, staging, and fulfilling activities as needed.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Requirements

• High School diploma or GED and 3-5 years of retail, operations, or fulfillment experience.
• 1-2 years strong leadership and team development skills, with experience coaching and training associates.
• 1-2 years excellent problem-solving and decision-making abilities.
• 1-2 years strong communication and interpersonal skills with a customer-first mindset.
• 1-2 years ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen, and communicate verbally with others.
• Forklift Certification: Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience

• 1-2 years working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Skills

• Strong leadership and team development skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen, and communicate verbally with others.
• Forklift Certification: Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Benefits

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.