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Jobs · Customer Service · Mississippi

Fulfillment Department Supervisor

Lowe's Companies, Inc. · Olive Branch, MS · 2 wk ago
Customer Service$86/hrFull-time

About the role

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service. Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately. Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance. Resolve escalated customer issues and operational challenges quickly and effectively.

  • Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
  • Participate in picking, staging, and fulfilling activities as needed.
  • Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
  • Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Requirements

  • High School diploma or GED.
  • 3-5 years of retail, operations, or fulfillment experience.
  • 1-2 years of strong leadership and team development skills, with experience coaching and training associates.
  • 1-2 years of excellent problem-solving and decision-making abilities.
  • 1-2 years of strong communication and interpersonal skills with a customer-first mindset.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
  • Ability to walk and stand continuously throughout all areas of a store (15k+ steps daily).
  • Basic skills to use technology such as smartphones and general computer equipment.
  • Ability to look, listen, and communicate verbally with others.
  • Forklift Certification: Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required for this role.

Preferred Qualifications

  • 1-2 years of working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.

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