Fulfillment Department Supervisor

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.

Requirements

• High School diploma or GED and 3-5 years of retail, operations, or fulfillment experience.
• 1-2 years of strong leadership and team development skills, with experience coaching and training associates.
• 1-2 years of excellent problem-solving and decision-making abilities.
• 1-2 years of strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Ability to walk and stand continuously throughout all areas of a store (15k+ steps daily).
• Basic skills to use technology such as smartphones and other general computer equipment.
• Ability to look, listen, and communicate verbally with others.
• Forklift Certification: Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required for this role.

Preferred Qualifications

• 1-2 years of working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.