Fulfillment Coordinator I

About the role

Join Liberty And Help Deliver Exceptional Member Experiences At Liberty Dental Plan, every member interaction matters. As a Fulfillment Coordinator I, you'll play a critical role behind the scenes by ensuring ID cards, member communications, and fulfillment requests are processed accurately, efficiently, and on time. This position is ideal for a highly organized professional who enjoys working in a fast-paced environment, takes pride in attention to detail, and thrives as part of a collaborative team.

The Fulfillment Coordinator I is responsible for supporting daily fulfillment operations, including processing ticket requests, preparing mailings, coordinating shipments, maintaining inventory, and assisting with quality control activities. You will work closely with multiple departments and vendors to ensure materials and communications reach members accurately and efficiently.

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

This role partners with a variety of cross-functional teams, including: Fulfillment Operations, Operations, Marketing & Communications, Quality Assurance/Compliance, Member Services/Customer Support, Information Technology (IT), Facilities, People Operations and Leadership, Finance (including Accounts Payable).

Responsibilities

• Respond to daily fulfillment ticket requests and complete assigned production tasks.
• Print, collate, fold, stuff, meter, seal, count, package, and distribute fulfillment materials.
• Process and support member ID card requests.
• Operate fulfillment equipment, including printers, folder inserters, and postage meters.
• Perform quality checks on outgoing mail and fulfillment materials.
• Assist with shipping and receiving activities.
• Coordinate vendor deliveries while following established procedures.
• Track inventory levels and support supply replenishment efforts.
• Proofread and edit documents to ensure accuracy and quality.
• Maintain records, documentation, and fulfillment-related files.
• Support approval processes and coordinate project requests as needed.
• Collaborate with internal teams to ensure fulfillment deadlines and service expectations are met.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in fulfillment, mailroom operations, or a related environment.
• Experience working with office machinery such as printers, postage equipment, and folding/stuffing machines.
• Intermediate proficiency with Microsoft Word and Microsoft Excel.
• Strong proofreading, editing, and documentation skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.
• Strong time management and prioritization skills.
• Ability to manage multiple tasks and work effectively despite frequent interruptions.
• Ability to work both independently and collaboratively as part of a team.

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage; Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Pay

In the spirit of pay transparency, the base salary range for this position is $20.00 - $24.00 an