Fulfillment Coordinator I

About The Role

The Fulfillment Coordinator I is responsible for supporting daily fulfillment operations, including processing ticket requests, preparing mailings, coordinating shipments, maintaining inventory, and assisting with quality control activities. You will work closely with multiple departments and vendors to ensure materials and communications reach members accurately and efficiently.

What You'll Do

• Respond to daily fulfillment ticket requests and complete assigned production tasks.
• Print, collate, fold, stuff, meter, seal, count, package, and distribute fulfillment materials.
• Process and support member ID card requests.
• Operate fulfillment equipment, including printers, folder inserters, and postage meters.
• Perform quality checks on outgoing mail and fulfillment materials.
• Assist with shipping and receiving activities.
• Coordinate vendor deliveries while following established procedures.
• Track inventory levels and support supply replenishment efforts.
• Proofread and edit documents to ensure accuracy and quality.
• Maintain records, documentation, and fulfillment-related files.
• Support approval processes and coordinate project requests as needed.
• Collaborate with internal teams to ensure fulfillment deadlines and service expectations are met.
• Perform additional duties as assigned.

What You'll Bring

Required Qualifications

• High school diploma or GED equivalent.
• Minimum of 2 years of experience in fulfillment, mailroom operations, or a related environment.
• Experience working with office machinery such as printers, postage equipment, and folding/stuffing machines.
• Intermediate proficiency with Microsoft Word and Microsoft Excel.
• Strong proofreading, editing, and documentation skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.
• Strong time management and prioritization skills.
• Ability to manage multiple tasks and work effectively despite frequent interruptions.
• Ability to work both independently and collaboratively as part of a team.

Preferred Qualifications

• Previous mailroom experience.
• Experience with inventory tracking, materials management, document archiving, and records maintenance.
• Knowledge of postal and shipping guidelines.
• Familiarity with mailroom operations and equipment.
• Knowledge of inventory and warehousing principles.
• Strong problem-solving skills and ability to exercise sound judgment.

Who You'll Work With

This role partners with a variety of cross-functional teams, including: Fulfillment Operations, Operations, Marketing & Communications, Quality Assurance/Compliance, Member Services/Customer Support, Information Technology (IT), Facilities, People Operations and Leadership, and Finance (including Accounts Payable).

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll be part of a mission-driven organization dedicated to providing quality dental benefits and exceptional service to the communities we serve. This role offers the opportunity to make a direct impact on the member experience while working alongside supportive teams in a collaborative environment. You'll gain exposure to multiple departments, develop operational expertise, and contribute to processes that help keep our organization running smoothly.

Pay

Base salary range: $20.00 - $24.00 an hour, not including fringe benefits or potential bonuses. Final base salary determined by factors such as geographic location, skills, education, and experience, with consideration of internal equity of current team members.

Benefits

• Competitive pay structure and savings options.
• 401(k) retirement benefits including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance with low-cost premiums for employee-only coverage; Liberty subsidizes dependent coverage.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance equal to one times base salary, with options for additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefits including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Wellness programs including company-wide challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP).
• Generous vacation and sick leave with rollover of unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.