Fulfillment Coordinator 2

About the role

Overview Coordinators are an essential component of BHN Operations. Utilizing both manual and automated processes, they are responsible for the packing, shipping, and quality assurance/control of every customer order fulfilled by Blackhawk Fulfillment Solutions. By adhering to Service Level Agreements (SLAs) and Global Quality Metrics (GQM), coordinators work collaboratively to ensure that each order is dispatched promptly and accurately.

Responsibilities

• Maintaining a clean and organized working environment
• Picking, assembling, and sorting gift cards based on customer orders and client specifications
• Stuffing envelopes with customer carriers, gift cards, and other product
• Restocking supplies (cards, envelopes, paper, etc.)
• Executing projects and tasks to improve department needs and efficiency
• Performing routine cycle counts and inventory maintenance
• Following the expected workflow set forth by the management team
• Maintaining effective communication with management team
• Punctuality and adherence to BFS attendance policy
• Data entry
• Label creation and packaging of expedited shipments
• Performing quality checks
• Recognition, continuous improvement, and training
• Staging Frist Class and Expedited mail for pickups
• Ensuring picking aisles and stations are properly stocked
• Performs other miscellaneous duties as assigned

Qualifications

• A positive, professional attitude
• Willingness to learn and try new processes
• Motivated team player
• All-hands on deck mentality
• Ability to stand for multiple hours at a time
• Ability to sit for long periods of time
• Ability to adapt to changing department priorities and tasks, based on business needs
• Capable of lifting up to 40 lbs.
• Excellent written and verbal skills
• An attention to detail and accuracy of order fulfillment
• An analytical and time management skills
• A flexibility to work overtime

Benefits

In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and paid time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.