Fulfillment Center Training Coordinator

About the role

As the Fulfillment Center Training Coordinator (Internally known as Study Buddy), you will create a path for new team member training. You will get to know our systems and best practices closely and become an expert at teaching others how to navigate them as well. You will train new team members on our DC processes and systems and coordinate with our subject matter experts for content, all while geeking out on the details and ensuring a measurable training experience is delivered. When you are not training up new hires, you will have your hands in training projects which contribute to the larger strategic vision of Parts Town!

Responsibilities

• Train all new Fulfillment Center team members on the fundamentals of providing a top-notch experience to all customers! This includes systems, safety best practice, the Parts Town culture, basic part knowledge – anything needed to get up our new members and running
• Provide measurable and in-depth documented feedback to DC leaders and the Training Team throughout the training
• Collaborate with the Training Team to actively research curriculum and create content for new hires, continuing education training and train the trainer
• Partner with the Training Team to manage or create technology solutions to more efficiently train or retrain team members using asynchronous means with tracking capabilities
• Seek and gather information from management and the Training Team, team members and all FC zones regarding the effectiveness of completed training courses and constantly seek to improve