Fulfillment Associate - Romeoville, IL

About the role

Ro is a direct-to-patient healthcare company focused on providing convenient, end-to-end healthcare solutions. Our vertically integrated platform offers nationwide telehealth, labs, and pharmacy services, enabling us to serve millions of patients across the U.S. Since 2017, Ro has been recognized as a top workplace in Health Care, New York, and for Women and Parents.

Responsibilities

• Pack and ship outbound patient orders accurately and efficiently in accordance with company SOPs
• Prepare shipments, including building boxes and assembling packaging materials, to ensure timely dispatch and delivery expectations are met
• Assist with the receipt and organization of incoming inventory from the warehouse as needed
• Occasionally operate manual pallet jacks to move materials and support workflow across the facility
• Maintain accurate inventory levels through proper stocking and organization practices
• Monitor supply levels during daily operations and communicate low stock to team leads or management, and replenish fulfillment inventory to ensure packing stations remain stocked and operational
• Maintain a clean, safe, and organized workspace across all fulfillment areas
• Collaborate with team members to meet daily shipping targets and operational deadlines
• Follow established workflows and safety protocols to ensure quality and productivity standards are upheld
• Communicate clearly and effectively with team members to support smooth day-to-day operations
• Perform additional fulfillment and warehouse tasks as assigned by supervisors or team leads

Requirements

• Strong attention to detail with a focus on accuracy in packing and shipping outbound orders
• Comfortable working in a fast-paced, high-volume fulfillment environment with shifting priorities
• Effective communication skills and the ability to collaborate with team members to meet daily shipping goals
• Proactive, dependable, and team-oriented mindset with a strong sense of accountability
• Dependable and punctual, with a strong work ethic and team-oriented mindset
• Long periods of standing, must be able to bend at the waist and knee, and occasionally lift up to 50 lbs

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred
• Ability to follow established SOPs and safety protocols

Skills

• Attention to detail
• Time management
• Communication skills
• Physical stamina and strength

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing

Pay

The hourly rate for new hires in this position is $18, plus a benefits package (as applicable).

Schedule

Ro’ers in the tri-state (NY) area will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, in-person collaborations will be available throughout the year (i.e., during team on-sites).