Fulfillment Associate
TickPick · United States · 1 mo ago
RemoteRemoteCustomer Service$22–$25/hrFull-time
Who You'll Do:
- Handle fulfillment of transactions placed on the TickPick platform
- Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP
- Cancel, replace, or refund ticket sales as needed
- Take action on unconfirmed and rejected orders within a timely manner
- Submit and oversee retransfer requests
- Make outbound calls and send email follow-ups to buyers/sellers to assist with handling fulfillment needs
- Understand the various transfer platforms and transfer tickets when needed
- Complete related tasks as assigned by the Fulfillment Manager
- Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise
- Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount
Requirements:
- Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon
- This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and nights
- Bachelor degree preferred
- 1+ years of operational experience
- Highly skilled at multitasking
- Clear communicator
- Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel
- Ticketing experience is a plus
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retailer Plan Contribution (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- $100 Monthly Stipend to Attend Live Events
The estimated pay range for this role, based in New York City, is $45,000 - $52,000 ($22-$25 per hour).
Diversity at TickPick:
- We foster an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table
- We believe that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization's culture
- We are proud of our commitment to diversity and inclusion