Fulfillment Associate

Purpose of Job

We are seeking a detail-oriented Inbound Customer Returns Processing associate to join our team. This role ensures that all customer returns are processed according to the operational procedures in a timely manner.

Job Description

• Sort, prioritize, and route incoming packages.
• Handles packages in preparation for processing which includes opening boxes, and initial inspection of product.
• Verify customers return products according to type and associated procedures.
• Document inspection results, including any receiving issue, and communicate findings to the team.
• Collaborate with the fellow team members and management to troubleshoot and resolve issues.
• Adhere to company and safety standards during all inspections and handling procedures.
• Support continuous improvement initiatives to enhance quality and frequent improvements of returns processing.

Job Requirements

• High School diploma or GED required.
• Must be 18 years of age or older.
• Must be available to work occasional nights, holidays and weekends.
• Strong verbal and written communication skills.
• Must have strong computer skills, including but not limited to MS Word and Outlook.
• Good listening skills.
• Able to form partnership with department and gain intimate knowledge of department operations.
• Detail-oriented, and self-motivated with desire to continuously improve operations.
• Exhibit strong business curiosity and must be willing to explore details to challenge status quo.
• Able to work both independently and with a team in a collaborative work environment.
• To treat all information confidentially.
• Adaptable and proactively able to move with the change while maintaining a positive attitude.
• Strong attention to detail and ability to identify defects or irregularities.
• Able to lift up to 50 lbs. and work on your feet for extended periods.

Essential Mental & Physical Function

• Standard warehouse environment.
• Walking, stooping, standing, stretching, bending, lifting, and sitting for long periods of time.
• Might also use forklift, conveyor, drill for shipping/inventory/return purpose.
• Requires minimum lifting ability of 40 pounds; may require heavy lifting of 50+ pounds with assistance of team members and/or equipment.

Language Skills

Ability to communicate in English.

Work Environment

Standard warehouse environment.

Travel Requirements

N/A