Fulfillment Associate

Duties And Responsibilities

• Verify order accuracy against customer requirements, including product configuration, labeling, and documentation prior to shipment
• Generate and review shipping documentation (packing slips, labels, commercial invoices, export documentation if applicable)
• Investigate inventory discrepancies and support root cause analysis and corrective actions
• Maintain a clean, safe, and organized work environment
• Operate warehouse equipment (e.g., pallet jacks, barcode scanners) safely and responsibly
• Support quarantine, non-conforming material handling, and disposition processes
• Avoid regulatory compliance and documentation issues
• Ensure labeling, packaging, and shipping documentation meet regulatory and customer-specific requirements
• Afford CAPA (Corrective and Preventive Action) activities related to fulfillment or inventory issues
• Communicate status of urgent or high-priority orders to internal stakeholders
• Support new product launches, field actions, or special fulfillment projects
• Identify and recommend process improvements to increase efficiency, accuracy, and compliance
• Participate in Lean, 5S, or other operational excellence initiatives
• Help develop and update SOPs and work instructions

Inventory Management

• Monitor inventory levels and communicate shortages, replenishment needs, or excess inventory risks to Operations/Planning teams

Systems & Data Integrity

• Ensure accurate and compliant use of Inventory Management / ERP systems for all transactions
• Maintain item master data accuracy (lot numbers, serial numbers, expiration dates, locations)
• Support system improvements, testing, or implementation of new tools and processes

Additional Operation Department Tasks

As assigned.

Required Experience/Skills

• Minimum 2 years of experience in a fulfillment or inventory role, preferably in a regulated manufacturing environment
• Strong attention to detail and ability to follow SOPs precisely
• Excellent communication and organizational skills
• Basic knowledge of Microsoft products
• Ability to lift up to 50 lbs and stand for extended periods
• Self-direction with strong results-oriented attitude

Nice-to-Haves

• Data Entry Accuracy
• Process-oriented thinking
• Team collaboration
• Reliability and punctuality
• Problem-solving under pressure
• Adaptability to changing priorities

Pay & Benefits Summary

• Summary (once Full-time): $26.44/hr
• Medical Vision and Dental Insurance Available
• 401K- discretionary 2.5% employer match
• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Accounts
• PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
• 12 paid public holidays
• This role is temp to perm. To be evaluated after 60 days with extension to 90/180 dependent on success. Final evaluation to occur at 90/180 with decision to convert to full time or not.

Legal Disclaimer(s)

BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact phoebe.jamieson@biowave.com. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.