Fulfillment Associate (36001)

About the role

Join our dynamic team as a Fulfillment Associate and be a crucial part of a fast-paced, customer-centric environment where your skills will directly impact client satisfaction and operational success. This is a hands-on role that involves assisting internal and external customers, managing order fulfillment, and resolving complex issues with efficiency and professionalism. If you thrive in a high-energy setting and are committed to delivering exceptional service, this opportunity is perfect for you.

Responsibilities

• Develop strong relationships with customers, vendors, and jurisdictional agencies
• Handle searches, document retrieval, preparation, filings, and recordings at various jurisdictional levels
• Assist clients and team members with order fulfillment and problem resolution
• Demonstrate and explain service offerings, processes, and jurisdictional requirements
• Make well-informed decisions to meet client expectations
• Provide recommendations for process improvements to enhance satisfaction, efficiency, and revenue
• Collaborate on training initiatives to ensure mastery of products, procedures, and systems
• Challenge existing procedures by suggesting innovative improvements toward increased team efficiency and customer satisfaction

Skills

Required skills:

• Associates degree or at least one year of customer service experience in a fast-paced, multi-functional environment
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Strong data entry accuracy and organizational skills
• Ability to multitask and prioritize demands effectively
• Analytical problem-solving skills
• Ability to work well under pressure and in a high-energy setting

Nice-to-have skills:

• Experience with UCC, mortgage, secured transactions, lending, or commercial banking
• Knowledge of commercial title/abstracting processes

Qualifications

• Associates degree or higher from an accredited college or university
• Minimum of one year