Fulfillment and Vault Supervisor

About the role

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

Responsibilities

• Oversee Vault Associates to manage finished goods inventory and prepare shipments for delivery in an effective, secure, consistent, and expedited manner.
• Conduct periodic cycle counts and address Metrc errors/adjustments.
• Issue credit forms for any fulfillment errors and serve as the conduit for Manufacturing/Cultivation to receive inventory.
• Provide direct reports on the work schedule to ensure staff availability for order preparation across multiple daily shifts and weekends.
• Perform and teach the duties and responsibilities of Vault Associates.
• Receive, stock, and transact inventory moving from manufacturing/cultivation into vault storage locations.
• Participate in daily inventory control management practices within the Vault warehouse.
• Use existing ERP systems to perform inventory transfers, select sales orders, create pick documents, create shipments, complete Metrc requirements, and manifesting.
• Utilize the Metrc system as required by regulatory controls to complete inventory or shipment processing.
• Maintain accurate transportation schedules based on assignments created by Logistics.
• Accurately pick, check, pack, and identify delivery totes based on specified packing requirements.
• Accurately store all vault records based on retention guidance.
• Oversee physical inventory counts as prescribed by business policy, including monthly Field Day counts.
• Perform tasks related to manufacturing, cultivation, and warehousing as assigned.
• Investigate customer complaints and inventory discrepancies as assigned or found during cycle counts.
• Use material handling equipment as required to perform assigned tasks.
• Interact with Sales teams for daily order management and related information.
• Respond to general inquiries from the organization and occasionally contact dispensary customers to troubleshoot issues.
• Support cGMP within Vault to maintain certification status.
• Maintain 5S within the Vault for cleanliness and organization.
• Cross-train between Manufacturing and Cultivation facilities on Vault, Warehouse, and Floriculture processes.

Qualifications

• Embrace a mindset of Extreme Ownership, taking full responsibility for contributions and driving positive outcomes.
• Strong attention to detail and very accurate data entry skills to maintain compliance.
• Excellent computer skills, including Microsoft Office (Word, Outlook, and Excel).
• Deal with confidential information and/or issues using discretion and sound judgment.
• Excellent written and verbal communication skills.
• Ability to lift 50 lbs without assistance.
• Ability to work flexible hours daily based on business needs with little notice (early shifts, late shifts, weekends, as needed).

Supervisory Responsibilities

• Exercise exceptional leadership skills including timekeeping & attendance management, scheduling & workforce planning, performance management & reviews, team leadership & development, work quality & productivity oversight, and policy & compliance enforcement.
• Apply appropriate level of discipline per current company guidelines.

Education and Experience

• High School Diploma or General Education Degree (GED).
• Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Please note this position involves working with plant and manufacturing materials, which may include exposure to pollen, allergens, and other plant-related substances. Applicants with known plant allergies or sensitivities should consult with a healthcare professional before applying.

Must be 21 years old.

As a condition of employment, all Curio Wellness employees must comply with applicable state requirements, including providing fingerprints and consenting to an FBI Background Check (Maryland and Missouri).